The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.

Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.

24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015

*Please dial (716) 550-9518, if you cannot reach someone at the number above.

Link to online complaint/question form

Water Pollution Control Facility Overview

Update - September 2022

The Treatment Plant staff and management are aware of the odor complaints coming in from the subdivisions west and south of the facility. In most instances (65%), the prevailing wind pattern is from southwest to northeast pushing any odors that emanate from the treatment plant away from your homes. However, during certain meteorological events (winds out of the north or east, low heavy overcast conditions with moisture laden air and calm winds) your subdivision may experience odors. In most cases, odor is generated when the facility dewaters the sludge prior to offsite disposal. That operation begins on Sunday, second shift and goes to first shift Friday, every week. Sludge boxes are filled onsite and staged in a newly constructed storage building prior to being trucked for disposal. In addition, odor can be generated by a sustained dry period, followed by wet weather conditions which wash settled septic sludge to the plant through the interceptor system. The facility has installed and maintains several systems to treat odors from the odor generating sources. Additionally, the facility is looking to improve its odor control systems and will be starting a study within a month or so to determine the effectiveness of the systems. Also, we will be reviewing the sanitary sewer system in your neighborhood to make sure that the odors are not emanating from the manholes within the subdivision.

Posted on Sep 01, 2022 by the Engineering Department.