Track Us - News, Announcements & Upcoming Events

The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.

Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.

24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015

*Please dial (716) 550-9518, if you cannot reach someone at the number above.

Link to online complaint/question form

Water Pollution Control Facility Overview

Viewing current announcements for Wastewater Treatment Plant Odor Issues

Click here to view all current announcements

Upcoming Wastewater Treatment Plant Project

We are currently cleaning lines at the Wastewater Treatment Plant for an upcoming project. Odor issues may result over the course of the next week or so.

Posted on Aug 15, 2022 by the Engineering Department.

Water Treatment Plant ongoing project 2022

The Water Treatment Plant has been undergoing numerous updates throughout the facility. The current project may create some additional noise during the early morning and possible odors. The early morning start time is coordinated to take advantage of "Low Flow" conditions that will allow us to complete the project safely and have very little effect on the town residence. Beginning on Tuesday August 16th at approximately 2:30 AM, you may hear pumps running and continue to run throughout the day. The pumps are necessary to complete the project as well as dry weather conditions. If we don't have the correct conditions we will be forced to set another date unknown at this time. Your patience is appreciated as we try to move forward with very little disruption to our local neighbors. Thank you

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Posted on Aug 05, 2022 by the Engineering Department.

About Amherst

The Town of Amherst was established in 1818 and celebrated its 200th Anniversary in 2018. The town has a geographical area of 53.6 square miles and a population of greater than 122,000. Amherst community videos.

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Americans with Disabilities Act (ADA)

The Town of Amherst ADA Coordinators are Robert McCarthy (Director of Human Resources) and Mark Berke (Commissioner of Buildings).

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The Town of Amherst takes great pride in providing useful, timely and accurate information through its official website. We encourage public participation in our website and ask that you provide your feedback to help us make our site even better. Contact the website administrator at

Get in Touch

  • General Information:
    (716) 631-7000
  • Email:
  • Address:
    Municipal Building (Town Hall)
  • 5583 Main Street
  • Williamsville, NY 14221