Track Us - News, Announcements & Upcoming Events

The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.

Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.

24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015

*Please dial (716) 550-9518, if you cannot reach someone at the number above.

Link to online complaint/question form

Water Pollution Control Facility Overview


There are no Wastewater Treatment Plant Odor Issues at this time. Click here to view all current announcements

About Amherst

The Town of Amherst was established in 1818 and celebrated its 200th Anniversary in 2018. The town has a geographical area of 53.6 square miles and a population of greater than 122,000. Amherst community videos.

Disclaimer, Copyright and Maintenance
How to use our site

Americans with Disabilities Act (ADA)

The Town of Amherst ADA Coordinators are Robert McCarthy (Director of Human Resources) and Mark Berke (Commissioner of Buildings).

Click for more information about ADA.

Website Contact

The Town of Amherst takes great pride in providing useful, timely and accurate information through its official website. We encourage public participation in our website and ask that you provide your feedback to help us make our site even better. Contact the website administrator at toawebsite@amherst.ny.us.

Get in Touch

  • General Information:
    (716) 631-7000
  • Email:
    toainfo@amherst.ny.us
  • Address:
    Municipal Building (Town Hall)
  • 5583 Main Street
  • Williamsville, NY 14221