The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.
Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.
24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015
*Please dial (716) 550-9518, if you cannot reach someone at the number above.
Link to online complaint/question form
Water Pollution Control Facility Overview
Viewing current announcements for Wastewater Treatment Plant Odor Issues
Upcoming Wastewater Treatment Plant Project
We are currently cleaning lines at the Wastewater Treatment Plant for an upcoming project. Odor issues may result over the course of the next week or so.
Posted on Aug 15, 2022 by the Engineering Department.
Water Treatment Plant ongoing project 2022
The Water Treatment Plant has been undergoing numerous updates throughout the facility. The current project may create some additional noise during the early morning and possible odors. The early morning start time is coordinated to take advantage of "Low Flow" conditions that will allow us to complete the project safely and have very little effect on the town residence. Beginning on Tuesday August 16th at approximately 2:30 AM, you may hear pumps running and continue to run throughout the day. The pumps are necessary to complete the project as well as dry weather conditions. If we don't have the correct conditions we will be forced to set another date unknown at this time. Your patience is appreciated as we try to move forward with very little disruption to our local neighbors. Thank you
Click to view documentPosted on Aug 05, 2022 by the Engineering Department.
Past Wastewater Treatment Plant Odor Issue notices will be available below. Please select a year below to view all Wastewater Treatment Plant Odor Issue notices from that year.