Track Us - News, Announcements & Upcoming Events

The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.

Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.

24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015

*Please dial (716) 550-9518, if you cannot reach someone at the number above.

Link to online complaint/question form

Water Pollution Control Facility Overview

Historical Announcements

Viewing all announcements posted in 2023 for Wastewater Treatment Plant Odor Issues

Click here to view current announcements for Wastewater Treatment Plant Odor Issues

Treatment Plant Upset

Due to the ongoing instability and upset conditions of the plant's biology, the plant management has been required to partially bypass its influent flow creating localized odor issues.

Posted on Dec 16, 2023 by the Engineering Department.

Completing Repair Work - Short term odor issues

Ongoing maintenance of a tank system at the treatment plant has required partial bypass of the odor control scrubber. That tank system is expected to be repaired late afternoon 9/29 and odors should dissipate throughout the night. Thank you for your patience.

Posted on Sep 25, 2023 by the Engineering Department.

Odor issues at treatment facility

Over the next two days, 9/21 and 9/22, the odor control system in the solids handling building will be periodically bypassed to perform maintenance activities. Nuisance odors may be detectable offsite, specifically downwind of the facility.

Posted on Sep 21, 2023 by the Engineering Department.

Plant Maintenance

Please note that the wastewater treatment plant may generate fugitive odors over the next week (until 6/30/23) as facility personnel perform HVAC maintenance activities on the air handling equipment in the solids handling building.

Posted on Jun 22, 2023 by the Engineering Department.

Plant Maintenance

A general plant shutdown is underway to clean channels so that the recently renovated filters can be put back in service. This work will generate odors throughout the day 5/23. By 5/24, the plant should be operating as normal.

Posted on May 23, 2023 by the Engineering Department.

About Amherst

The Town of Amherst was established in 1818 and celebrated its 200th Anniversary in 2018. The town has a geographical area of 53.6 square miles and a population of greater than 122,000.

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Americans with Disabilities Act (ADA)

The Town of Amherst ADA Coordinators are Robert McCarthy (Director of Human Resources) and Mark Berke (Commissioner of Buildings).

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The Town of Amherst takes great pride in providing useful, timely and accurate information through its official website. We encourage public participation in our website and ask that you provide your feedback to help us make our site even better. Contact the website administrator at

Get in Touch

  • General Information:
    (716) 631-7000
  • Email:
  • Address:
    Municipal Building (Town Hall)
  • 5583 Main Street
  • Williamsville, NY 14221