The Town of Amherst is actively working to mitigate odor issues in the area surrounding the Wastewater Treatment Plant on Tonawanda Creek Road. This web page provides residents with information related to this issue. Residents are asked to use this online form to report odor issues or send questions about the Plant's operations. A dynamic Track Us portal is also integrated, allowing Town administrators to publish relevant and timely content related to this issue.
Please be advised that the Town of Amherst provides the phone numbers below for residents to report odor issues at the Wastewater Treatment Facility located at 455 Tonawanda Creek Road. We also encourage you to report issues via our online form below.
24 Hour (nights, weekends and holidays) (716) 691-9771 ext. 8015
*Please dial (716) 550-9518, if you cannot reach someone at the number above.
Link to online complaint/question form
Water Pollution Control Facility Overview
Historical Announcements
Viewing all announcements posted in 2024 for Wastewater Treatment Plant Odor Issues
Click here to view current announcements for Wastewater Treatment Plant Odor Issues
Treatment Plant Scrubber Maintenance
In an effort to provide local relief of nuisance odors, the treatment plant staff are reviewing the operation of the main scrubber and performing maintenance on the unit.
Posted on Oct 02, 2024 by the Engineering Department.
Influent Sewer Odors
During this period of dry weather, influent flows to the treatment plant are low, which generally translates to higher concentrations of odor causing agents in the influent sewers. The Engineering Department is looking into providing some local relief around the plant by installing some manhole odor mitigation devices.
Posted on Sep 25, 2024 by the Engineering Department.
Short term, localized odor impacts at treatment plant
The treatment plant's solids handling equipment is out of service and due to be repaired during the week of 4/22. As such, sludge processing and disposal is not occurring which will increase localized odors. Once the equipment is repaired, estimated to be Friday, 4/26, the plant will take at least a week to get back to normal operation.
Posted on Apr 22, 2024 by the Engineering Department.
Short term odor issue
The treatment plant operations staff is working on the cleaning of an exterior tank that will be emitting odors. This condition is expected to continue through Friday 1/5/24.
