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Contact information
Fire Complaints or Youth Fire Setter Problems
- Monday - Friday 8:00 AM to 4:00 PM (716) 631-7140
- After Hours and Weekends (716) 689-1212
KnoxBox Ordering

Knox Company Store for Amherst Fire Safety Division.
Knox Product Ordering Instructions
**FIRE DEPARTMENT USE ONLY **
Knox Key Secure 6 Ordering
Please be advised that Fire Departments wishing to place an order for a Knox Key Secure 6 key control unit shall review the information sheets and complete the online application process. The following process for ordering a Knox Key Secure 6 is required to be completed by all fire departments within the Town of Amherst.
Ordering shall be via online submittal using Knox Key Secure 6 online order link OR submitting a paper copy of the following: Town of Amherst Knox Key Secure 6 Order Form, Knox Customer Information Form, and FD Tax Exempt Form.
If you have any questions pertaining to the Knox Key Secure 6 ordering please contact Fire Inspector John Pidgeon.
John Pidgeon
(716) 631-7095
jpidgeon@amherst.ny.us
If submitting online, please use our Knox Key Secure 6 Ordering Form
If submitting via paper form then please mail all documents to:
Town of Amherst
Fire Safety Division
5583 Main St
Williamsville, NY 14221
Click on the form links below to open and download a copy of each form.
- Completed Town of Amherst Knox Key Secure 6 Order Form
- Completed Knox Customer Information Form
- Submit Tax Exempt Form
*Please note that submitting paper copies will delay the ordering of Knox Key Secure 6. Online processing will expedite and streamline the process.
Knox information provided below. Click link for information about the Key Secure 6 or brackets.

Inspection Programs
- Public Assembly: conduct annual inspection required by NYS and provide capacity certificates.
- Nursing Homes, Daycare Centers and Private Schools
- Industrial and Storage Occupancies: conduct fire safety inspections with priority on high hazard uses
- Multiple Residences: conduct fire safety inspections and ensure compliance with NYS Multiple Residence Law and NYS Property Maintenance and Fire Code of NYS.
- Other Commercial Occupancies: conduct fire safety inspections including stores, offices gasoline stations etc.
- Certificate of Occupancy: conduct final fire safety inspections for construction and issuance of certificate of compliance or occupancy.
- Damaged or Vacant Buildings: conduct inspections of these buildings per the Fire Code of NYS or the Property Maintenance Code of NYS.
- Fire Protection Equipment Quick Permits: conduct inspections of these minor work permits.
Complaints
- Investigate all fire safety complaints and prosecute if necessary.
Fire Origin and Cause
- Assist the Fire Chiefs with origin and cause determination of fires.
Site Plans Review
- Conduct reviews of all site plans for fire safety.
Fire Protection Equipment Review
- Conduct reviews of all building permits for fire protection equipments.
Fire Prevention / Operating Permits
- Issue fire prevention / operating permits per Chapter 83 of Town of Amherst Code Part V, 83-5-3
Avoidable Alarms
- Administration of the false alarm ordinance
Public Relations
- Prepare and present programs to schools, service clubs, employee group’s volunteer fire departments etc.
- Meet with architects and engineers concerning various code sections and concerns.
- Provide fire safety pamphlets etc.
Volunteer Fire Departments
- Serve as liaison between the various fire departments and Town departments.
Youth or Juvenile Fire Setters
- Provide consultation to parents and youths to diminish curiosity fires