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Building Department /  Fire Safety

Contact information

Fire Complaints or Youth Fire Setter Problems

  • Monday - Friday 8:00 AM to 4:00 PM (716) 631-7140
  • After Hours and Weekends (716) 689-1212

KnoxBox Ordering

KnoxBox Store for Amherst Fire Safety Division.

Knox Company Store for Amherst Fire Safety Division.

Knox Product Ordering Instructions


Knox Key Secure 6 Ordering

Please be advised that Fire Departments wishing to place an order for a Knox Key Secure 6 key control unit shall review the information sheets and complete the online application process.  The following process for ordering a Knox Key Secure 6 is required to be completed by all fire departments within the Town of Amherst.

Ordering shall be via online submittal using Knox Key Secure 6 online order link OR submitting a paper copy of the following: Town of Amherst Knox Key Secure 6 Order Form, Knox Customer Information Form, and FD Tax Exempt Form.

If you have any questions pertaining to the Knox Key Secure 6 ordering please contact Fire Inspector John Pidgeon.

John Pidgeon
(716) 631-7095

If submitting online, please use our Knox Key Secure 6 Ordering Form

If submitting via paper form then please mail all documents to:

Town of Amherst
Fire Safety Division
5583 Main St
Williamsville, NY 14221

Click on the form links below to open and download a copy of each form.

  1. Completed Town of Amherst Knox Key Secure 6 Order Form
  2. Completed Knox Customer Information Form
  3. Submit Tax Exempt Form

*Please note that submitting paper copies will delay the ordering of Knox Key Secure 6.  Online processing will expedite and streamline the process.

Knox information provided below.  Click link for information about the Key Secure 6 or brackets.

NFPA Free Access Widget

Inspection Programs

  • Public Assembly: conduct annual inspection required by NYS and provide capacity certificates.
  • Nursing Homes, Daycare Centers and Private Schools
  • Industrial and Storage Occupancies: conduct fire safety inspections with priority on high hazard uses
  • Multiple Residences: conduct fire safety inspections and ensure compliance with NYS Multiple Residence Law and NYS Property Maintenance and Fire Code of NYS.
  • Other Commercial Occupancies: conduct fire safety inspections including stores, offices gasoline stations etc.
  • Certificate of Occupancy: conduct final fire safety inspections for construction and issuance of certificate of compliance or occupancy.
  • Damaged or Vacant Buildings: conduct inspections of these buildings per the Fire Code of NYS or the Property Maintenance Code of NYS.
  • Fire Protection Equipment Quick Permits: conduct inspections of these minor work permits.


  • Investigate all fire safety complaints and prosecute if necessary.

Fire Origin and Cause

  • Assist the Fire Chiefs with origin and cause determination of fires.

Site Plans Review

  • Conduct reviews of all site plans for fire safety.

Fire Protection Equipment Review

  • Conduct reviews of all building permits for fire protection equipments.

Fire Prevention / Operating Permits

  • Issue fire prevention / operating permits per Chapter 83 of Town of Amherst Code Part V, 83-5-3

Avoidable Alarms

  • Administration of the false alarm ordinance

Public Relations

  • Prepare and present programs to schools, service clubs, employee group’s volunteer fire departments etc.
  • Meet with architects and engineers concerning various code sections and concerns.
  • Provide fire safety pamphlets etc.

Volunteer Fire Departments

  • Serve as liaison between the various fire departments and Town departments.

Youth or Juvenile Fire Setters

  • Provide consultation to parents and youths to diminish curiosity fires

About Amherst

The Town of Amherst was established in 1818 and celebrated its 200th Anniversary in 2018. The town has a geographical area of 53.6 square miles and a population of greater than 122,000.

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Americans with Disabilities Act (ADA)

The Town of Amherst ADA Coordinators are Robert McCarthy (Director of Human Resources) and Mark Berke (Commissioner of Buildings).

Click for more information about ADA.

Website Contact

The Town of Amherst takes great pride in providing useful, timely and accurate information through its official website. We encourage public participation in our website and ask that you provide your feedback to help us make our site even better. Contact the website administrator at

Get in Touch

  • General Information:
    (716) 631-7000
  • Email:
  • Address:
    Municipal Building (Town Hall)
  • 5583 Main Street
  • Williamsville, NY 14221